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Broadway Bank Contact Form

ATM AND DEBIT CARD SAFETY

Electronic Banking Safety Tips

Using your ATM or debit card is a simple, hassle-free way to get cash, make deposits, check account balances,transfer funds, make purchases and more. To enjoy the many conveniences electronic banking offers, you should make ATM and debit card safety a priority. Here are some important safety tips.

Follow these tips for secure banking.

Treat your ATM card like cash. Always keep your card in a safe place.

Keep your PIN a secret.

ATM transactions and PIN debit purchases require the use of a secret code known as a personal identification number or PIN. Memorize your PIN, and never write it on your card or store it with your card. Never let someone else enter your PIN for you.

Do not disclose information about your card over the telephone.

No company or individual needs to know your PIN…not even your financial institution. If you perform transactions over the telephone using your ATM or debit card, never disclose your PIN.

Never disclose information about your card in response to an unsolicited email or request.

Email is a common channel for fraud perpetration. Never provide your debit or credit card number, PIN or any other non-public personal information to any entity in response to an unsolicited email or request. Your financial institution will never ask you for your PIN.

Make certain your Internet shopping sites are secure.

Look for secure transaction symbols when shopping online to ensure your account information is protected. Always log off from any site after you make a purchase. If you can’t log off, shut down your browser to prevent unauthorized access to your account information.

Protect your card’s magnetic stripe.

Do not expose your card’s magnetic stripe to magnetic objects. Magnetic objects can damage your card.

Report a lost or stolen card at once.

Immediately call your financial institution if your card is lost or stolen to reduce the chance that it will be used improperly. Immediate notice of lost or stolen cards will also limit your potential liability for unauthorized transactions.

Review your account statements for unauthorized transactions.

Review all account statements from your financial institution promptly, and report any errors (including transactions you believe may be unauthorized) as soon as possible. Prompt notification will limit your potential liability.

  • Keep your doors locked, windows up and engine running when in line at a drive-up ATM .
  • Always leave enough room between vehicles to allow for a quick exit should it become necessary.
  • Before rolling down the window to use an ATM , observe the entire area.
  • Minimize the time spent at the ATM .
  • If anyone or anything appears suspicious, cancel your transaction and drive away at once.
  • If anyone follows you after making an ATM transaction, drive immediately to a crowded, well-lit area and call the police.

Observe ATM surroundings before conducting a transaction.

If anyone or anything appears to be suspicious, leave the area at once. If you drive to an ATM , park as close as possible to the terminal. Observe the entire area from the safety of your car before getting out.

If an ATM is obstructed from view or poorly lit, go to another location.

If possible, report the problem to the ATM owner or your financial institution.

Minimize time spent at the ATM when conducting a transaction.

Have your card out and ready to use. Do not allow a stranger to assist you in making a transaction, even if you have trouble or your card gets stuck. When your transaction is complete, put your card, money and receipt away and immediately leave the area. Never count your money while at the ATM .

Only enter your PIN once for a transaction.

If you are prompted to enter your PIN twice, or if you notice unusual messages on the screen, notify the ATM owner or your financial institution. However, if there is a time out or if the transaction is canceled and you enter your PIN a second time, make note of the date, location and amount. Check your statement to be sure the transaction does not appear twice.

Block the view of others when using an ATM .

Stand between the ATM and anyone waiting to use the terminal. Shield the keypad as necessary when entering your PIN and transaction amount.

If the ATM appears to have any attachments or alterations to the card slot or keypad, do not use the terminal. If possible, report the problem to the ATM owner or your financial institution.

  • Never allow the cashier or any other person to enter your PIN for you, even if he/she are assisting you with transactions. Always keep your PIN a secret.
  • Block the view of others with your free hand while entering your PIN (even at an ATM ).
  • Be certain the transaction is complete and review your receipt before leaving.
  • If you receive cash back from a transaction, put it away before leaving.
  • When using an outdoor terminal such as at a gas station, always observe your surroundings before making a transaction.
  • When using an outdoor terminal, if anyone or anything appears to be suspicious, leave the area at once.
  • It is a good idea to take another person with you when using an outdoor PIN debit terminal at night.
  • If anyone follows you after conducting a PIN debit transaction, proceed immediately to a crowded, well-lit area and call the police.

Has Your Broadway Visa Debit Card Been Lost or Stolen?

Call 210.283.6555 or 800.531.7650

After 4 p.m. CT and weekends call 800.554.8969

Broadway Bank. We're here for good.