At Broadway Bank, our commitment to meet our customers’ needs and form long-term relationships drives our innovation. We’re dedicated to understanding your preferences and designing our products to deliver the personalized service customers have come to expect from Broadway Bank for nearly 80 years. As we look to the future of financial services, whether it’s digitally or in person at a financial center, we’re learning from and hearing directly from customers to inform and inspire how we do business.
We invite you to be part of a vibrant community that will influence change. Your opinion and insights will help us design the future of the Broadway Bank customer experience. We’ll discuss new products, services, technology, and capabilities – all designed to deliver best-in-class services to give our customers financial security and peace of mind. We’ll collect your feedback through online surveys, phone interviews, and in-person meetings (with social distancing considerations).
We’re launching Summer 2020 and we’ll start gathering your feedback and insights.
We plan on posting results and outcomes here to show how we’ve applied what we’ve learned.
As we gather your feedback, we’ll use those insights to shape product design and services.
We’ll share results and outcomes to show how your input is making a difference.