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Medical Lockbox Services

Let Broadway’s trained personnel process your customer payments.

Medical Lockbox Services accelerate the collection of your company’s receivables by shortening mail float and streamlines the processing of payments and explanation of benefits (EOB) statements. In addition, our Broadway Health Revenue Cycle Management (HRCM) solution integrates healthcare provider’s claims with the payment date and delivers a reconciled ready-to-post file that can be uploaded to the providers practice management software system.

Benefits of Medical Lockbox Services?

  • Increase funds availability. 
    Collect your money faster and put it to work sooner.
  • Save admin costs. 
    Reduce the time and expense of processing remittances in-house.
  • Increase internal control. 
    Separate your receivable collection and posting functions.
  • Ensure quality. 
    Receive optimum quality service and state of the art technology processing and HIPAA compliant procedures.
  • Healthcare providers that receive checks from patients and insurance companies.
  • Your customers mail their payments directly to a unique Post Office box.
  • Lockbox staff will process the items by preparing deposits and making all remittance and correspondence documents (as well as check images) available to you online.
  • Access transaction information, document images, data files and print reports through full query capabilities within the iVIEW website.

HRCM Solution offers medical practices the opportunity to take basic lockbox services a step further by automating and integrating Paper and Electronic Claim (837) and EOB information into standard electronic processing files. All remits (835), electronics or paper, are matched and converted to human readable format and indexed for look up by patient’s name or account number plus provides a customized ready-to-post file of these remittances to upload into your Practice Management Software System.

Have a question? We are happy to help.

(210) 283-6724(800) 531-7650
Broadway Bank. We're here for good. Equal Housing Lender. Member FDIC