Security and Privacy

Broadway Bank is committed to the security and privacy of our customers. If you have any questions regarding your account, including unfamiliar activity please contact us immediately at (800) 531-7650.

Report Suspicious Activity

If you encounter a suspicious email, website, phone call or text message, do not respond to it or click on any links. Report suspicious activity or forward suspicious emails to ReportSuspiciousActivity@broadway.bank.

Broadway Bank Policies & Notices

Learn more about how Broadway Bank your privacy and uses your data.
Online Practices Consumer Privacy Notice (PDF) California Privacy Notice (PDF) Broadway Bank Continuity Plan

Patriot Act Notice

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Protect Yourself From Fraud

Identity Theft and How To Prevent It

Identity Theft and How To Take Charge

Phishing

SMiShing

Vishing

Online Shopping Safety

ATM Safety

Additional Security Training

Tech Support Scams

Money Wiring

Recovering from Identity Theft

Additional Fraud and Security Resources

The Fair and Accurate Credit Transaction (FACT) Act

The Fair and Accurate Credit Transaction (FACT) Act, passed by Congress in 2003, now offers free access to credit reports.

You can request one free credit report every 12 month-period from each of the three national reporting agencies, Experian, Equifax and TransUnion.

You must use either the new toll-free telephone number (877) 322-8228, the annualcreditreport.com website or a special mailing address:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, Georgia 30348-5281

FDIC Consumer News

FDIC Consumer News, the FDIC’s monthly newsletter to consumers, providing practical guidance on how to become a smarter, safer user of financial services, including helpful hints, quick tips, and common-sense strategies to protect and stretch your hard-earned dollars.

Financial Fraud Task Force launches StopFraud.gov

The Financial Fraud Enforcement Task Force has launched an online resource informing consumers how to protect themselves from financial fraud. Financial fraud encompasses a wide range of illegal behavior—from mortgage scams to Ponzi schemes, credit card theft to tax fraud. The Web site, a vital resource both for banks and their customers, works to combat these types of fraud, and also features access to the latest announcements, press releases, speeches and information regarding the Financial Fraud Enforcement Task Force. With more than 20 federal agencies, 94 U.S. Attorneys Offices and state and local partners, the Task Force is the broadest coalition of law enforcement, investigatory and regulatory agencies ever assembled to combat fraud. Visit the new Stop Fraud site today.
Cybersecurity 101 (pdf)

Anti-Terrorist Letters

Another scheme used by thieves involves Fraudulent ANTI-TERRORIST STOP ORDER letters, purportedly sent by the Financial Crimes Enforcement Network (FinCEN). These letters are being sent to bank customers. Copies of these ANTI-TERRORIST letters have been received by FinCEN that notify consumers that mandatory fees, in amounts of approximately $25,000, are required for the issuance of a ANTI-TERRORIST CERTIFICATE before transactions may continue to be conducted.

These letters were NOT sent by FinCEN and represent a fraudulent attempt to elicit funds from customers. Please see FinCEN’s Website to see an example of one of these letters. Consumers should NOT provide any information nor send any funds, to any address as indicated in these letters. Further, consumers should NOT follow any instructions contained in these letters to access their accounts on-line.

Further, there are instances in which other letters are being circulated which claim that FinCEN is freezing assets and endorsing investment schemes. FinCEN does NOT have authority to freeze assets and does NOT endorse investment schemes.

FinCEN is working closely with law enforcement agencies to identify the source of these letters and disrupt these scams. Until this is accomplished, if consumers receive any letters such as these, or experience any similar attempts to obtain account information or funds, they are requested to notify FinCEN at webmaster@fincen.treas.gov.

A fraudulent email purporting to be from the American Bankers Association (ABA) is asking consumers to provide personal account information, including their Social Security numbers and credit card information. ABA did not – and would not – authorize such a communication. Similar so-called “phishing” incidents have been increasingly common on the Internet, targeting banks and other institutions – and even the Federal Deposit Insurance Corporation (FDIC) recently. ABA is working with law enforcement officials to identify the source of the emails and to disrupt transmission.

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